Payment & Refund Policy

I. Refund Policy for Fall and Spring Enrichment

Missing Class: If students are to miss a number of classes due to conflicting arrangements, it is the responsibility of the parent(s) to let our office know at the time of registration.

Withdrawal due to Medical Reasons: Only in the case of a withdrawal due to an unforeseeable medical or family emergency will a prorated refund or credit without any deduction be granted at the discretion of the CEO, provided reasonable evidence is presented.

II. Refund Policy for Summer Camp Courses (June - August)

Starting in 2024, deposits (20% of the camp tuition fee) will be required at the time of registration in order to secure your student’s spot. Deposits are non-refundable and non-transferable. We understand plans change, so refunds of any portion of the camp tuition (minus $100 administrative fee) may only be made when a written note of cancellation and request for refund is received 10 business days prior to the start of the summer camp session. For your reference, the deadlines for 2024 are listed below:

Please note that only credit will be issued if a request is made within the 10-day timeframe. The credit may be transferable to any family member or friend for any APLUS service and is valid for one year from the issue date. Credit is NOT transferable to cash.

No refunds or credit will be issued if a request is made within 5 days of the start of the summer camp session.

Missing Class: If students are to miss a number of classes due to conflicting arrangements, it is the responsibility of the parent(s) to let our office know at the time of registration.

Cancellation: If a course is cancelled due to insufficient enrollment, every effort will be made to place students in a similar program. If APLUS is unable to provide a suitable alternative option, a full refund will be issued. All registrants will be contacted in a timely manner in the event of a cancellation.

III. Refund Policy for SAT/PSAT Prep Courses

Due to the popular nature of our SAT courses, starting in 2024, deposits (20% of the tuition fee) will be required at the time of registration to secure your student’s spot. Deposits are non-refundable and non-transferable. We understand plans change, so refunds of any portion of the camp tuition (excluding the $100 administrative fee) may only be made when a written note of cancellation and request for refund is received 10 days prior to the start of the session. The deadlines for refund requests for our 2024 SAT Prep and Boot Camp courses will be available at a later date.

*** An additional $100 flat administrative fee will be imposed for all refunds made ***

V. Payments & Registration FAQ

1. If I pay my child's tuition using credit card, will I incur a transaction fee?

Yes, tuition payment remitted using credit card will incur a transaction fee of 5%. You will see this line item on your invoice. Alternatively, you are welcome to remit payment via check (made out to “APLUS Inc.”) and drop it off at our Rockville office or send it by mail to our P.O. Box.

2. Does APLUS offer a payment plan option for my child's tuition?

Depending on the situation, APLUS may be able to offer a payment plan. Please email our CEO, Jocelyn Park, at admin@apluslearningcenter.com for more details. Terms and conditions may apply.

3. What if my tuition check bounces or there is insufficient funds in my account?

You will be assessed a $45 fee should a check bounce or there be insufficient funds.

4. When is tuition due? What happens if I do not remit payment prior to the start of the course?

Tuition is due by the date indicated on the invoice sent to you. If tuition payment is not remitted prior to the start of the course, your child will not be able to attend the course and he/she may risk losing his/her seat.

5. I have APLUS credit from a previous year. How can I use this when I register my child for APLUS courses this year? Can this credit be applied to a sibling's registration?

If you are registering online, please let our team know the amount of credit you have in the "Comments" section so we can make changes accordingly on your invoice. Additionally, you should email our team at admin@apluslearningcenter.com the credit note you received last year. Yes, credit can be transferred to a sibling! Credit is valid for up to one year. APLUS credit cannot be exchanged for cash.

6. What if I have further questions about my child’s registration?

Please do not hesitate to reach out to us if you have questions or need clarification about your child's registration. One of our admin team members will be able to help! You can reach us by phone at (301) 838-9668 or anytime via email at admin@apluslearningcenter.com. Thank you for entrusting APLUS with your child's academic needs!

VI. Withdrawals & Refunds FAQ

1. What if something happens and my child needs to drop his/her course outside of the withdrawal period?

If the course withdrawal is due to an unforeseen medical or family emergency, a credit or refund (at the discretion of the CEO) may be granted. A written medical note or other form of documentation will need to be provided to APLUS to receive the credit/refund.

2. What if my child has to miss several classes throughout the semester due to other activities? How can he/she make up the classes?

If you already know which dates your child has to miss his/her classes, please indicate these details at the time of registration in the "Comment" section. If your child is attending a virtual course, a recording of the course will be available for your child's viewing. If your child is attending an in-person course, there may be an opportunity to attend a make up class. Our team will inform you if this is the case. Otherwise, teachers will post all pertinent information via your child's Google Classroom.

3. How do I request a refund or credit?

To request a refund or credit, please email our CEO, Jocelyn Park, at admin@apluslearningcenter.com with details of the request, including the student name, course name, and reasoning for the request. A flat administrative fee of $100 will be deducted from all refunds that are issued. Please refer to our Refund Policy for each program (as above) for more details.

4. When can I expect to receive my credit/refund?

If the original form of payment was by credit card, you should see the refund come back to your card within 5-7 business days. If the original form of payment was by check, it may take up to 2 weeks to receive your refund, depending on your bank. All APLUS credit will be issued via a credit note and this will be emailed to you within 1 week.